Skills development and participation. A workshop provides knowledge and acceptance as a way of strengthening processes and customer relations.

A workshop included as part of a project is used, for example, within the senior management team, among the process owners or for internal auditors as a way of identifying potential improvements and establishing action plans.

The starting point for the workshop is a GAP analysis, a process audit or a focused review. During the workshop, the results of the audit are presented and new knowledge provided. The analysis and review outlines the strengths and weaknesses of the business. The weaknesses then dictate the challenges for the future.
Based on the new knowledge and discussions during the workshop, a management system is developed that suits the needs of the company and the expectations of the market. The objective is to generate knowledge and acceptance of the need for improvements that will strengthen the processes and improve customer relations through increased quality and better environmental performance.